Customer Success Coordinator

SaaS Solutions Ltd

Location: London    Type: Full-time, Permanent    Salary: £26,000 per annum

About the Opportunity

SaaS Solutions Ltd, a fast-growing software company in London, is looking for a Customer Success Coordinator to join our team. You will be the primary point of contact for our customers, ensuring they achieve their desired outcomes while using our platform. This role is perfect for someone who enjoys building relationships and thrives in a customer-focused environment.

The ideal candidate will have excellent communication skills, a proactive attitude, and a passion for helping customers succeed.

Key Responsibilities

• Act as the main liaison between customers and internal teams.
• Onboard new customers and provide ongoing support and training.
• Monitor customer health metrics and identify potential risks or upsell opportunities.
• Gather and document customer feedback to improve the product and service.
• Collaborate with Sales, Product, and Support teams to ensure customer satisfaction.

About Company

SaaS Solutions Ltd develops innovative cloud-based software for businesses of all sizes. We are dedicated to providing exceptional service and building long-term relationships with our customers. Our London office is a vibrant and collaborative space where innovation and teamwork flourish.

We offer a flexible work environment (Remote options available), comprehensive benefits, and opportunities for professional growth within a rapidly expanding company.